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To issue a Return Authorization request, click
here.
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We are committed to providing the best
customer satisfaction possible. We will gladly refund or replace any
defective item and most non-defective items. However, we reserve the
right to charge a restocking fee of up to 20% of the order.
Within 30 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not having missing parts, hardware or instructions
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECU's, Push Button
Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the
return, and verified that your return meets the above guidelines, a full
refund will be issued. All applicable sales taxes will be refunded. The
cost of shipping will be credited only in those instances that the return
is a result of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to PartsQuest.com will not be returned. Items
not purchased from PartsQuest.com will not be accepted.
If you would like to return an item associated with a core return value,
please submit your request through our Returns form. Please note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used in the shipment of
the order sent to you
- Your core will be inspected to determine if the core is
rebuild-able
- Core return shipping charges are the responsibility of the
customer. These are not refundable.
We will issue a full refund for any returned products when your return
meets the above requirements. The cost of shipping will be credited only
in those instances where the return is a result of our error.
If your product has been damaged in shipment, please complete our form
at Returns within 24 hours of receipt of your product to begin the returns
process. We'll then contact you via email with further instructions on
filing your claim.
PartsQuest.com guarantees the workmanship of the products sold. If you
have received a defective product, please review the manufacturer
information included with your new product. If you wish to return it,
please visit our returns form for more information.
If you have any problems with your order, please don't hesitate to
contact us.
You can reach us by phone, fax, or email. To issue a Return
Authorization request, click
here.
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